Grievance Policy

Last Updated, January 20, 2026

In accordance with the Information Technology Act, 2000 and Consumer Protection (E-commerce) Rules, 2020, Ellitee Skincare LLP has established a grievance redressal mechanism.

Grievance Officer Details

  • Name: Amira
  • Designation: Legal Compliance Manager
  • Email: grievance@ellitee.com
  • Address: SH-403 Shiven Shoppers, Adajan DN, Surat – 395009, Gujarat, India

Resolution Timeline

Your information is used to:
  • Acknowledgement: within 48 working hours
  • Resolution: within 7 working days
Customers may raise grievances related to:
  • Orders, payments, or refunds
  • Product quality or delivery issues
  • Data privacy or security concerns
  • Website or service-related issues