Refunds & Cancellations Policy

• Orders can be cancelled only before dispatch.
• Once shipped, orders cannot be cancelled.

To cancel an order, contact care@ellitee.com immediately.

Due to the hygienic nature of skincare products:

• Opened, used, or tampered products are not eligible for return or refund
• Returns or replacements are accepted only if:
  • Product is damaged on delivery
  • Wrong product is delivered
  • Items are missing from the order

An unboxing video is mandatory for all claims.

• Approved refunds will be processed within 7–10 business days.
• Refunds will be credited to the original payment method

• Free samples or promotional products
• Used or partially used products
• Products damaged due to improper use