Refunds & Cancellations Policy
Last Updated, January 20, 2026
Order Cancellation
- Orders can be cancelled only before dispatch
- Once shipped, orders cannot be cancelled
Returns & Refunds
Due to the hygienic nature of skincare products:
- Opened, used, or tampered products are not eligible for return or refund
- Returns or replacements are accepted only if:
- Product is damaged on delivery
- Wrong product is delivered
- Items are missing from the order
Refund Process
- Approved refunds will be processed within 7–10 business days
- Refunds will be credited to the original payment method
Non-Refundable Items
- Free samples or promotional products
- Used or partially used products
- Products damaged due to improper use